Digital.govt.nz is your guide to information and tools to support digital transformation across government.

Service Modernisation Roadmap v2

The updated Roadmap for delivering an improved and more unified customer service experience for digital government services.

Spotlight on artificial intelligence

Supporting government organisations to use AI to improve services for New Zealanders in safe and trustworthy ways.

  • New Zealand’s AI strategy and guidance for business

    MBIE leads the artificial intelligence (AI) strategy that sets the direction for all of New Zealand. The strategy gives businesses the confidence to safely use, develop and innovate with this transformative technology.

  • Responsible AI Guidance for the Public Service: GenAI

    Updated guidance to support the New Zealand Public Service to explore GenAI systems in ways that are safe, transparent and responsible.

  • Public Service AI Framework

    A framework supporting the responsible use of Artificial Intelligence (AI) technologies across the New Zealand Public Service. The Public Service AI Framework sits within the National AI Strategy, which is currently in development.

  • 2025 cross-agency AI survey

    Use cases for artificial intelligence (AI) — survey responses from NZ government organisations in 2025.

Voice of the Government Chief Digital Officer

Standards and guidance

  • NZ Government Web Standards

    Effective 17 March 2025, there are 2 web standards that government organisations need to meet, the Web Accessibility Standard and the Web Usability Standard.

  • Plain language

    The Plain Language Act 2022 requires all public service agencies and crown agents to use plain language. For everyone else, plain language is not required but is highly recommended for readability.

  • Information sharing agreements

    Document your sharing activities and legal authority for sharing in an agreement.

  • Training and clinics for identification management

    Training and clinics help build capability in identification management practice, which includes understanding and applying the Identification Standards.

Latest blog updates