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Since our Assisted Digital Summit in June 2014 some great work has been happening in the Assisted Digital space. We’ve held workshops, informal meetings and built a community around the common goal of helping people use, shift or stay in the digital channel. However, the continued challenge seems to be about how we all keep connected, learn from each other, join up where it makes sense, share information and better coordinate our efforts so that we’re making the most impact and putting our energies in the right places to make a difference.

To help, we’re hosting a tradeshow event on 24 February at the National Library in Wellington. There’ll be information stalls from groups working in areas that relate to assisted digital, and a series of presentations to share experience and get us thinking on topics like:

  • What examples can we share of initiatives across the sector that are helping people to use, shift to and stay in digital channels?
  • How can we think about assisted digital in service design?
  • What’s the customer experience?
  • Who needs help to transact digitally and what with? What research themes are we seeing?
  • How does identity and security relate to assisted digital — what are the opportunities and the barriers?

We think the tradeshow will be most useful to the groups below, but it’s open to anyone who’s interested.

  • Government agencies (service delivery, web teams, policy teams, project teams, research, service design, transformation programmes)
  • The community sector and digital literacy providers
  • Local councils and libraries
  • Private sector (banks, design agencies, etc).

The agenda will be ‘pop-in/pop-out’ style. You can come to a presentation that’s most relevant to you or just pop in to engage with the stall displays. We hope to see you there!

If you’d like to attend or be part of the tradeshow with a stall, please send me an email.

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