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  • takes on Citizenship and Authentications

    Found in Blog / Published 16 December 2016 / By Meg Howie

    At the end of October, the team kicked off our latest pilot looking at NZ citizenship and how to get documents authenticated. We’re working with Service Delivery and Operations — part of our family here at the Department of Internal Affairs (DIA) — to redesign the content around user needs while shifting it from the DIA website on to

    Understanding the issuesAs always, we began by identifying the problems users have with these services, and the most common things people need…

  • Opening government data

    Found in Blog / Published 28 November 2014 / By Aimee Whitcroft

    Mid November saw Christchurch invaded (in the best of ways) by the Nethui South crowd. The day before, Open Data Day 2014 saw people from NZ’s open government and open data spheres meeting, catching up, plotting and scheming.

    Again, in only the best of ways :)

    I went down to represent the massif. With me was my colleague Rowan Smith, there on behalf of He was also there to help me answer any particularly technical questions.

    I was there to introduce’s mission in…

  • Web Optimisation at Internal Affairs

    Found in Blog / Published 14 January 2013 / By Bene Anderson

    Bene Anderson recently ran a Web Optimisation project at the Department of Internal Affairs. He's joining us to share his experiences and the templates that came out of the project.

    All across the New Zealand Government, agencies are looking at their web presence and trying to decide if they’re using the online channel as effectively and efficiently as possible. The same is happening here at the Department of Internal Affairs.

    Over the last year Internal Affairs has been running a project…

  • Responsive web design: a case study

    Found in Blog / Published 03 September 2012 / By Nathan Wall

    Have you looked at your site recently using a mobile phone, tablet or netbook? Is it all a bit ugly, hard to read, or just completely broken?

    If your site has been around for any length of time it was probably designed for a screen size of 1024×768 pixels, or even something a bit bigger. Maybe it looks 'OK' on a tablet, but squish it down to a 320×480 pixel screen used by many mobile devices and you probably can't read it that easily.

    Now look at your site on a 27-inch widescree…

  • - how we create our content

    Found in Blog / Published 31 January 2014 / By Alison Jack

    It usually takes me more than three weeks to prepare a good impromptu speech.

    Mark Twain

    I’m sorry I wrote you such a long letter. I didn’t have time to write you a short one.

    Blaise Pascal
    Making content short, concise and easy to read is hard.

    The content process we’re developing for includes examples of good practice from across government — which is to say that we stole and have reused some of the best processes we could find.

    We’ve previously written about how we designed conte…

  • We Built a Site Just to Throw it Away

    Found in Blog / Published 18 March 2013 / By Nathan Wall

    We’ve just completed the ‘alpha’ phase of the project to redevelop by creating a prototype website. Prototyping is a method used to get feedback from users about future designs. In recent times, many governments around the world have used prototyping as a way of increasing the user-centred focus of the site they’re building.

    We built our prototype site knowing we’d throw it away to make something that was better. This is kind of scary stuff, and not how most of the project te…

  • Archives moving services online

    Found in Blog / Published 31 May 2019 / By Denise Williams

    In this blog, Denise Williams, Director Transformation at Archives NZ, writes about how Archives is moving their services online.

  • How Kiwis are experiencing government in 2019

    Found in Blog / Published 21 August 2019 / By Leigh Vollans , Ruth Brown

    In May 2019, Government Information Services, part of the Department of Internal Affairs, began a piece of research to find out how users perceive and interact with government. We wanted to update our understanding of who is looking for government information and services.

  • Free code: Event Tracking for Google Analytics

    Found in Blog / Published 23 October 2012 / By Nathan Wall

    Do you use Google Analytics (GA) for tracking visitors to your website? Yes? Then read on. If you don’t currently use GA on your website then this post isn’t going to be relevant for you. But I would then ask, you are using something to track your site’s users aren’t you?

    Note: Throughout this post I just talk about GA, but this script can be used with Urchin too. Also, be warned that this post is aimed at web developers with a technical background.

    What is event tracking?Event tracking is a f…

  • Tackling the digital divide during COVID-19

    Found in Showcase

    COVID-19 lockdowns revealed the extent and impact of digital exclusion when schools had to pivot to distant learning. The Ministry of Education introduced a range of solutions to bridge the digital gap.

  • Join the Web Standards Reference Group!

    Found in Blog / Published 06 December 2016 / By Jason Kiss

    This is a general membership call for the new Web Standards Reference Group (WSRG). If you have an interest or expertise in web standards and accessibility, and are either a NZ Government employee (central or local), or a representative of the vendor, disability, or web professional communities, you are welcome and encouraged to join.

    There is no formal time commitment required, but each member is expected to make a reasonable effort as their availability permits to contribute to WSRG activitie…

  • Designing proof of identification that works for everyone

    Found in Blog / Published 13 November 2019 / By Naomi McNae , Shane Ngan , Sophie Arnold

    The Department of Internal Affairs (DIA) is looking at new ways for people to be able to prove their identity when they are applying to get services. This work is just one part of a broader government programme that aims to put people at the centre of everything we do and give everyone better control over their information.

  • Colour and contrast

    Found in Standards & guidance / Design and UX / Accessibility / Colour and contrast

    It’s important to consider how you use colour in your online content (web pages, PDFs, or other online material) to ensure that people with colour blindness, colour vision deficiencies, partial sight or low vision, can access all the information in that content.

  • Integrated data tools

    Found in Showcase

    New Zealand is leading the world with its use of data integration for research and analysis, and Stats NZ is at the forefront.

  • NZGOAL Guidance Note 1: Website copyright statements

    Found in Standards & guidance / Governance / Copyright and licensing / NZGOAL Guidance Note 1: Website copyright statements

    Version 3 / April 2015

    Introduction and context1. The New Zealand Government Open Access and Licensing framework (NZGOAL), originally released in August 2010, anticipated that additional guidance notes would be released over time.

    New Zealand Government Open Access and Licensing framework

    These guidance notes would:

    (a) explore, in greater detail, some of the issues addressed or raised in NZGOAL; and

    (b) address operational or technical issues which arise in practice, whether on the part o…

  • Leveraging deep digital capability during COVID-19

    Found in Showcase

    Inland Revenue’s previous investment in becoming a digitally enabled workplace positioned them well to keep business running, manage customer demand and support the government’s response during COVID-19.

  • Assessing identification risk

    Found in Standards & guidance / Identification management / Guidance / Assessing identification risk

    Understand how to conduct an identification risk assessment for your service or transaction. Use this to calculate the right strength of identification processes to protect against information fabrication and identity theft.

  • Implementing the Federation Assurance Standard

    Found in Standards & guidance / Identification management / Guidance / Implementing the Federation Assurance Standard

    Guidance on the Federation Assurance Standard and how to comply with the controls.

  • Wrap-up of LabPlus: GaaP tranche 1 (April - June 2017)

    Found in Blog / Published 30 August 2017 / By Pia Andrews

    Watch this video presentation by Pia Waugh (25 mins), or read the transcript below. Please go to the slide show or the mind map of this report and presentation to click through to all the outputs of the first tranche of LabPlus.

    Video transcriptIntroduction Slide 1 - The Lab+ Experiment
    What the future of government service delivery could look like
    The Lab+ Experiments: what the future of government services delivery could look like Slide 2 - The Lab+ Experiment

    Exploring the future of integra…

  • Lab+: MSD and their digital transformation journey

    Found in Blog / Published 11 July 2017 / By Pia Andrews

    The Department of Internal Affairs (DIA) Service Innovation Team spoke to the business and technology teams at the Ministry of Social Development (MSD) about their digital transformation journey. We discovered a relevant and important story that would benefit other agencies.

  • Client needs, business requirements and the redevelopment of the Work and Income website

    Found in Blog / Published 23 August 2016 / By Alison Jack

    Where to startI spent almost 2 years working on the project. During that time I helped develop the content model and methodologies around the best way to present information to users when they transact with government. You can read about what I learned from that project in my previous blog posts. When I came back to the Ministry of Social Development (MSD), I was tasked with using the same models to improve the Work and Income website.

    I started with research. I was lucky to have access…

  • Emerging Tech: Artificial Intelligence and what feeds it

    Found in Blog / Published 13 June 2018 / By Nadia Webster

    As part of our Emerging Technology series and as part of Techweek’18 the Service Innovation Lab (the Lab) team brought together presenters from inside and outside of government to explore:

    What is Artificial Intelligence (AI) and Machine Learning (ML)?
    What are the impacts of AI/ML on New Zealand's government, economy and education system?
    How can they be used for better service delivery?
    What are are the requirements and preconditions for AI/ML use for service delivery?
    AIs are either app…

  • Turning the rules of government into code using OpenFisca

    Found in Blog / Published 12 June 2018 / By Matti Schneider , Nadia Webster

    At a recent Service Innovation Open Lab session, Matti Schneider presented OpenFisca, an open source computational law engine. Matti, who worked as the OpenFisca Product Owner for the French government, explained how the tool works and its benefits for public service delivery and evidence based policy development through modelling.

  • Digital Public Service Hui 2021

    Found in Digital government / Data, Digital and Security Summit — July 2023 / Previous events / Digital Public Service Hui 2021

    The Hui was held on 26 August 2021 for senior digital leaders from across New Zealand government to share their contributions to digital government and learn from their peers.

  • Emerging Tech: APIs for service delivery

    Found in Blog / Published 07 March 2018 / By Nadia Webster

    TL;DRAs part of a regular Emerging Technology series the Service Integration team at the Department of Internal Affairs (DIA) brought together presenters from inside and outside of government to share how they were using Application Programming Interfaces (APIs) for service delivery and ways we could improve service delivery with other approaches.

    APIs are a set of clearly defined methods of communication between various software components. They are not an emerging technology as they have been…

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