Research: how digital can support participation in government
In 2017, the Department of Internal Affairs ran a 6-week research project focused on ways that digital can support participation in government.
A more flexible and open government culture and more investment in relationships will support co-creation and co-design with New Zealanders.
We wanted to see how digital could support participation in government so people, business and communities could have insight into and be involved in government decision making.
We talked with people in person and did remote online testing. We also reviewed how other countries are engaging with the public.
Lessons on inclusion and diversity cover face-to-face interactions, language as a barrier, digital access and literacy and civic education.
These are the common themes that came through from our interviews with people, agencies and other organisations.
We talked with a range of people and organisations about engagement with government.
The Department of Internal Affairs' Government Information Service is recommending, assuming appropriate funding is granted, to take a test and learn approach to implement what has been learnt during the digital democracy discovery process.
We drafted a set of Principles for Participation from our insights. These principles build on the current online engagement guidance.
These three organisations have developed and challenged methods of engaging people. They are independent from government, but often work with or for agencies, to better improve public services.
Throughout the discovery research we were supported and assisted by a number of organisations. We would like to thank them.
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Page last updated:
20 June 2018