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Lessons learned and case studies

As a system-wide team, we endeavour to share insights and lessons learned for the benefit of all agencies to improve the performance of digital investments. By applying lessons learned, agencies can work smarter and avoid similar pitfalls for their investments.

Review of Statistics NZ 2018 Census

The key findings and lessons learned from an independent review of the 2018 Census are useful for the delivery of large programmes and projects that involve complex change and digital transformation.

Statistics NZ 2018 Census — lessons learned

Risks that have the greatest impact on delivery success

We have developed a view of the most common risks to successful delivery of digital investment outcomes based on the lessons learned from our engagement with agencies across government.

Risks that have the greatest impact on delivery success

Testing technology solutions for caseflow management before investment — showcase

The Ministry of Justice ran a Proof of Concept (PoC) to understand how technology could support the management of court cases from start to finish (caseflow management) and explore future ways of working.

Testing technology solutions for caseflow management before investment

JBMS lessons learned — showcase

NZ Customs Service has gained valuable learnings from their journey with the Joint Border Management System (JBMS). These learnings can help a wide range of projects successfully deliver on future investments.

Joint Border Management System lessons learned — NZ Customs Service

Canadian Federal Government Phoenix Payroll project — showcase

The System Assurance team have developed a case study to share the learnings and advice from the Auditor General of Canada's reports on the Federal Government payroll project failure.

Phoenix Payroll project lessons learned — Canadian Federal Government

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