Lessons learned and case studies
As a system-wide team, we endeavour to share insights and lessons learned for the benefit of all agencies to improve the performance of digital investments. By applying lessons learned, agencies can work smarter and avoid similar pitfalls for their investments.
JBMS lessons learned — showcase
NZ Customs Service has gained valuable learnings from their journey with the Joint Border Management System (JBMS). These learnings can help a wide range of projects successfully deliver on future investments.
Canadian Federal Government Phoenix Payroll project — showcase
The System Assurance team have developed a case study to share the learnings and advice from the Auditor General of Canada's reports on the Federal Government payroll project failure.