Lessons learned and case studies
As a system-wide team, we endeavour to share insights and lessons learned for the benefit of all agencies to improve the performance of digital investments. By applying lessons learned, agencies can work smarter and avoid similar pitfalls for their investments.
Review of Statistics NZ 2018 Census
The key findings and lessons learned from an independent review of the 2018 Census are useful for the delivery of large programmes and projects that involve complex change and digital transformation.
Risks that have the greatest impact on delivery success
We have developed a view of the most common risks to successful delivery of digital investment outcomes based on the lessons learned from our engagement with agencies across government.
Testing technology solutions for caseflow management before investment — showcase
The Ministry of Justice ran a Proof of Concept (PoC) to understand how technology could support the management of court cases from start to finish (caseflow management) and explore future ways of working.
JBMS lessons learned — showcase
NZ Customs Service has gained valuable learnings from their journey with the Joint Border Management System (JBMS). These learnings can help a wide range of projects successfully deliver on future investments.
Canadian Federal Government Phoenix Payroll project — showcase
The System Assurance team have developed a case study to share the learnings and advice from the Auditor General of Canada's reports on the Federal Government payroll project failure.