Digital.govt.nz is your guide to information and tools to support digital transformation across government.
Service Modernisation Roadmap v2
The updated Roadmap for delivering an improved and more unified customer service experience for digital government services.
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Information architecture (IA)
Guidance for structuring, organising and labelling content to make finding information easier for users.
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New information sharing standard
View the standard for providing non-government third parties with access to, or collection of, government-held personal information
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Digital Accessibility Community of Practice (DACoP)
Join online to hear presentations from people working in accessibility. Bring your questions to receive advice and guidance in a supportive, informal group setting.
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Pacific Peoples and their language
How to correctly name the language and people of the main Pacific ethnic groups in New Zealand.
Spotlight on artificial intelligence
Supporting government organisations to use AI to improve services for New Zealanders in safe and trustworthy ways.
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Public Service AI Work Programme
The Public Service AI Work Programme lays out a 2-year plan of AI initiatives to improve public services and modernise government for New Zealanders.
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Responsible AI Guidance for the Public Service: GenAI
Updated guidance to support the New Zealand Public Service to explore GenAI systems in ways that are safe, transparent and responsible.
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Public Service AI Framework
A framework supporting the responsible use of Artificial Intelligence (AI) technologies across the New Zealand Public Service. The Public Service AI Framework sits within the National AI Strategy.
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2025 cross-agency AI survey
Use cases for artificial intelligence (AI) — survey responses from NZ government organisations in 2025.
Voice of the Government Chief Digital Officer
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GCDO email newsletter — May 2025
The latest news from the Government Chief Digital Office in our digital newsletter.
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Digitising government is a team game
Insights from the Government Chief Digital Officer’s keynote at the Innovate Aotearoa Showcase 2024.
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Response to the PSC’s proposed Long-term Insights Briefing topics
Read the GCDO’s feedback and recommendations for the Public Service Commission’s proposal.
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Delivering a unified customer service experience for digital government services
The GCDO is responsible for setting the direction for NZ’s digital government journey. We‘re proud to present a new Service Modernisation Roadmap to accelerate this.
Standards and guidance
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NZ Government Web Standards
Effective 17 March 2025, there are 2 web standards that government organisations need to meet, the Web Accessibility Standard and the Web Usability Standard.
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Plain language
The Plain Language Act 2022 requires all public service agencies and crown agents to use plain language. For everyone else, plain language is not required but is highly recommended for readability.
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Information sharing agreements
Document your sharing activities and legal authority for sharing in an agreement.
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Training and clinics for identification management
Training and clinics help build capability in identification management practice, which includes understanding and applying the Identification Standards.
Latest blog updates
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Service Modernisation Roadmap v2: accelerating success
authored by Michelle Edgerley on
10 November 2025
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Setting the standard for better government services
authored by Struan Rickman on
10 November 2025
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Humanising the machine – testing GenAI with a people-centred approach
authored by Tessa Moxey on
16 October 2025
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Introducing PrintReady: a simple solution for printing web pages
authored by Ben Wrighton on
06 October 2025
