cross-agency AI survey: highlights
Use cases for artificial intelligence (AI) — survey responses from NZ government organisations in .
AI use cases — key points from the survey
By the numbers
The cross-agency AI use case survey expanded on previous years, with 70 agencies reporting a total of 272 use cases — a significant increase from the 108 reported by 37 agencies in .
The use cases reported came from both public service departments and wider public sector organisations.
Key findings from the survey
- AI uptake is increasing.
- The AI ecosystem is growing.
- More AI use cases are moving to the operate and use stage.
- AI adoption is showing increased productivity and efficiency.
- Technological barriers to AI are starting to shift.
2025 report — What the survey results indicate
Benefits of government AI adoption
Agencies and organisations reported several benefits from their adoption and use of AI, including:
- operational efficiency
- improved employee experience
- improved service quality.
2025 report — Benefits of government AI adoption
Barriers to government AI adoption
Agencies and organisations indicated in the survey that some of the key issues and barriers to adoption include:
- lack of skills and capability
- anticipated costs to adopting new AI tools
- security.
2025 report — Barriers to government AI adoption
Read the survey’s report
Report: 2025 cross-agency survey for artificial intelligence (AI)
Privacy statement — AI survey
Any identifying information has been removed.
Utility links and page information
Last updated
