If you design or deliver digital services, we’re looking for input about the design standard for digital services.
Why the design standard matters
With an up-to-date standard, teams can create and run digital services that are:
- user-focused
- high-quality.
What the standard currently is
Who can help improve the standard
Anyone involved in creating or running a digital service.
(Closed) Register to help improve the standard
Ways to get involved — register your interest
Participate in:
- surveys
- workshops
- other types of user research.
You might be in:
- a government organisation — in roles such as a service designer, project manager, product owner, senior responsible owner, business analyst, customer-service officer or other roles in public-facing services
- a role that follows tikanga and te ao Māori to improve service delivery
- an organisation that works with the government to design or deliver services
- an experience of being disabled and designing, delivering or using government services.
Registration closed
If you have questions or need information, email the standard’s design team at gcdo@dia.govt.nz.
What the standard currently is
The design standard for digital services has advice and resources in principles — such as how to:
- identify users and understand their needs
- deliver inclusive, ethical and equitable services
- design for New Zealand’s unique constitutional and cultural environment
- follow the right privacy and security practices
- plan for the full lifetime of a service.
Digital Service Design Standard
More information about updating the standard
This work is part of the Service Modernisation Roadmap aimed at improving experience in customer services.
Service Modernisation Roadmap — Table 1: Customer service experience
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