By Struan Rickman published on

If you design or deliver digital services, we’re looking for input about the design standard for digital services.

Why the design standard matters

With an up-to-date standard, teams can create and run digital services that are:

  • user-focused
  • high-quality.

What the standard currently is

Who can help improve the standard

Anyone involved in creating or running a digital service.

Register to help improve the standard

Ways to get involved — register your interest

Participate in:

  • surveys
  • workshops
  • other types of user research.
Examples of who can help improve the standard

You might be in:

  • a government organisation — in roles such as a service designer, project manager, product owner, senior responsible owner, business analyst, customer-service officer or other roles in public-facing services
  • a role that follows tikanga and te ao Māori to improve service delivery
  • an organisation that works with the government to design or deliver services
  • an experience of being disabled and designing, delivering or using government services.

Register to help improve the standard

Sign up for workshops, surveys or interviews to share your interest and experience. The design team will use your feedback to help in developing the new standard.

Get involved in user research: Digital.govt.nz — Optimal Workshop

Privacy statement and how to contact us

The design team works under the Government Chief Digital Officer (GCDO) role.

The GCDO needs to collect personal information to contact you about the Digital Service Design Standard project — the GCDO collects your:

  • name
  • email address.

Privacy notice for Digital.govt.nz

Purpose for collecting this personal information

The GCDO will only use this information for the Digital Service Design Standard project.

Your comments for the project will be de-linked from personally identifiable information. This is often called ‘anonymising’ data to keep your privacy.

Right to access and correct your personal information

At any time, you have the right to access and request correction of your personal information.

When the GCDO deletes your personal information from its records

The GCDO will delete your personal information when the research project finishes or if you tell the GCDO to delete it.

If you signed up for the wider Public Sector Design Community of Practice, the GCDO will keep you in that group until you say to delete your personal information from it. The group is commonly known as the ‘Service Design Community of Practice’.

What the standard currently is

The design standard for digital services has advice and resources in principles — such as how to:

  • identify users and understand their needs
  • deliver inclusive, ethical and equitable services
  • design for New Zealand’s unique constitutional and cultural environment
  • follow the right privacy and security practices
  • plan for the full lifetime of a service.

Digital Service Design Standard

More information about updating the standard

This work is part of the Service Modernisation Roadmap aimed at improving experience in customer services.

Service Modernisation Roadmap — Table 1: Customer service experience

Utility links and page information

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