Glen is the Service Design Lead at the Service Innovation Lab at the Department of Internal Affairs. He is passionate about creating valuable service experiences that makes a difference to New Zealanders. He brings an open and collaborative mindset that explores innovative ways (eg service design, Lean, Agile) to deliver great outcomes for both customers and business.
- Renting a Property - Continuing our discovery authored by Glen Thurston on 30 January 2019
- Renting a Property - Understanding how better relationships support better rentals authored by Glen Thurston on 10 August 2020
- Making it easier - the Rates Rebates story so far… authored by Glen Thurston on 11 November 2020
- Learning from 55 students and experts what it’s like to enter tertiary education authored by Glen Thurston on 31 August 2020
- Designing for Digital - reflections from the first year of the Lab authored by Glen Thurston on 16 September 2019
- Making it easier to sell and buy a property: exploring the Notice of Sale process authored by Glen Thurston on 07 December 2021
- LabPlus: Connecting with service innovation labs in Auckland and Tauranga – part 2 of 2 authored by Glen Thurston on 17 August 2020
- LabPlus: Connecting with service innovation labs in Auckland and Tauranga – part 1 of 2 authored by Glen Thurston on 18 August 2020
- LabPlus: The value of a life events lens – a vehicle for creating long term strategic value authored by Glen Thurston on 18 August 2020
