Karen is the Director of Operations Strategy and Design in the Engagement, Communications and Ministerial Services branch of Ministry of Business, Innovation and Employment She specialises in human-centred approaches to strategy development and execution, service, operational and organisational design, change management, and business improvement. Karen is dedicated to effective and efficient public services and improving outcomes for New Zealanders.
- How can we lead organisational change and renewal? authored by Charlotte Connell and Karen Walfisch on 25 January 2019
