Skip to main content

Infrastructure as a Service

Infrastructure as a Service (IaaS) is a managed and hosted computing solution for government agencies containing 4 core services: data centre services, utility compute services, storage and back-up services.

April 2023 update: not a required all-of-government (AoG) agreement

In April 2023, the AoG agreement for Infrastructure as a Service (IaaS) stopped being required for government organisations.

Cabinet minutes and papers for public cloud services

The information and communications technology (ICT) team at the Department of Internal Affairs (DIA) has contacted the government organisations affected by this change. If you have questions, contact

Service description

IaaS service options include:

  • nationwide data centre housing services
  • utility compute services — a range of hypervisors (virtual machine monitors) such as VMWare, Oracle and Hyper-V
  • storage options ranging from highly available, high performance, to archival storage.
  • replication services
  • back-up services for utility compute and co-location services
  • public cloud compute and storage services.


Datacom, Spark New Zealand and Kyndryl are contracted to supply IaaS. Each supplier offers IaaS services on an as-a-service basis, with any up-front costs limited to service transition and service establishment activities.

Agencies have the flexibility to increase or reduce usage as required.


IaaS provides government agencies with access to cheaper ICT services, lower ICT delivery costs and provides a foundation for agencies moving to a cloud computing model.

Government buys as a single buyer, negotiating better commercial terms including pricing and service levels, and takes into account government security requirements.

Other benefits to moving to IaaS include:

  • accessing technological innovation which can be leveraged without investment
  • buying on an on-demand basis
  • having access to hosting and utility computer services
  • flexible base infrastructure capability, providing a foundation for future services, such as Platform as a Service (PaaS) and Software as a Service (SaaS)
  • allowing your agency to focus on core business activities without having to worry about ICT provisioning and management
  • costs are transparent, your agency knows what you’re paying for and can manage their budget accordingly.

Lead Agency

Te Tari Taiwhenua The Department of Internal Affairs



Adopting the service

Agencies wanting to take up IaaS don't need to undertake a full procurement process. DIA has procured the service on behalf of government agencies and has signed a Lead Agency Agreement with the IaaS panel suppliers.

Agencies can take advantage of the work done by the lead agency by using the following process.

How to adopt the service

  1. Contact
  2. Sign a confidentiality agreement (NDA) to access the Lead Agency Agreement, Requirements and Service Catalogue including pricebook.
  3. Undertake a Secondary Procurement Process to select a supplier that best meets your agency's needs. The IaaS Secondary Procurement Process document is available from Manager AoG ICT Common Capability
  4. Sign a Memorandum of Understanding (MoU) with DIA as Lead Agency. This MoU sets out each party’s rights and obligations.
  5. Sign a IaaS Participating agreement with the preferred supplier.
  6. Once the MoU and the IaaS Participating agreement are agreed the supplier will transition the service.

The following documentation is available from the Manager AoG ICT Common Capability:

  • the Lead Agency Agreement
  • requirements
  • service catalogue including price and service levels
  • security certification.

Alternatively, you can contact the suppliers direct.

Administration fee

An administration fee will be applicable, similar to other Common Capabilities services. This fee will be 1.75% of IaaS expenditure by agencies and will be invoiced directly to subscribing parties by DIA.

Lead Agency Agreement summary

  • Closed Supplier Panel
  • ICT Common Capabilities

Lead Agency Agreement details

Initial 10-year contract with a 5-year right of renewal. Each IaaS agreement has been renewed, with Datacom and Spark New Zealand’s term extended to and Kyndryl’s to .

Supplier information



Rich Chambers
General Manager, Customer – Cloud
DDI: +64 4 979-6849

Spark New Zealand


Spark Channel Enablement Team



Petelo Alefosio
Client Partner
DDI: +64 21 243 0208

Utility links and page information

Was this page helpful?
Thanks, do you want to tell us more?

Do not enter personal information. All fields are optional.

Last updated