Service description

IT Managed Services (ITMS) provides technology support, service delivery management and service aggregation.

You choose the service and level of delivery you require and have the ability to integrate cross-government common capabilities and specialist third party services.

ITMS service categories:

• service desk
• user device support
• server support
• storage and archiving
• database management
• application management
• network management
• procurement
• professional services.

Delivery

Datacom, Fujitsu and Gen-i are contracted to provide ITMS to government agencies.

The service provider acts as your operations manager, allocating service delivery personnel and support teams to meet your agency’s ITMS requirements.

Benefits

ITMS supports a multi-vendor environment, integrating specialist technology providers into a common service framework.

ITMS is designed to assist agencies in planning future roadmaps, increasing the maturity of IT services and aligning IT services to business outcomes.

Lead Agency

Te Tari Taiwhenua The Department of Internal Affairs

Status

Operational

Adopting the service

This agreement is expiring in 2019

Contact dave.jackman@dia.govt.nz for more information about the replacement programme (SIMS).

Lead Agency Agreement summary

• Closed Supplier Panel
• Syndicated

Lead Agency Agreement details

The Ministry for Primary Industries (MPI) led the initial procurement of ITMS. DIA manage the Master Syndicated Agreement (MSA) as part of a group of cross-government ICT Common Capabilities.

Supplier information

Datacom

Contact
Steve Swallow, Senior General Manager
+64 4 463 7362
steve.swallow@datacom.co.nz

Fujitsu

Contact
David Tresidder, Solution Sales
+64 21 496 759
David.Tresidder@nz.fujitsu.com

Spark Digital

Contact
Ron Kerr, Portfolio Manager
+64 21 422 327
ron.kerr@spark.co.nz