Search results for ‘plain english’
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Gender-inclusive language
Found in Standards & guidance / Content, design and UX / Content design guidance / Inclusive language / Gender-inclusive language
Gender-inclusive language is more welcoming to your users and promotes gender equality. Do not reference gender unless absolutely necessary.
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2. Findings — Accessible digital government services for New Zealand
Found in Digital government / Strategy and insights / Insights and commentary / Accessible Digital Government Services for New Zealand / 2. Findings
This section of the report explores information the research discovered.
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Age-inclusive language and content
Found in Standards & guidance / Content, design and UX / Content design guidance / Inclusive language / Age-inclusive language and content
When you write about age, avoid using stereotypes or words that may discriminate against people.
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Te reo Māori
Found in Standards & guidance / Content, design and UX / Content design guidance / Inclusive language / Te reo Māori
Ways to help show respect for and normalise the use of te reo Māori when using it in an English context in government content.
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4. Be inclusive, and provide ethical and equitable services
Found in Standards & guidance / Digital Service Design Standard / Current principles / 4. Be inclusive, and provide ethical and equitable services
Ensure services are accessible on a fair and equitable basis, incorporating the unique needs of individuals and community expectations.
Design services which address cultural/language, disability, technological or access barriers to uptake.
Provide alternatives where there may be a preference to interact with people instead of digital channels.
Use plain language, be consistent and concise.
New standard proposed
Check the proposed principles that are being tested for a new standard.
Proposed p… -
About this content design guidance
Found in Standards & guidance / Content, design and UX / Content design guidance / About this content design guidance
This guidance includes best-practice advice on how to write for government digital channels.
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Executive summary - Accessible digital government services for New Zealand
Found in Digital government / Strategy and insights / Insights and commentary / Accessible Digital Government Services for New Zealand / Executive summary
This section summarises the Accessible Digital Government Services for New Zealand report. It looks at the reasons for the research, how the research was conducted, key issues the research discovered, important recommendations for future actions, and the next steps for the Digital Service Design Standard and the Digital Accessibility Standard.
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Government Digital Accessibility Forum 2025
Found in Blog / Published 08 July 2025 / By Katherine Barcham ,
The third New Zealand Government Digital Accessibility Forum (GDAF) was held on 15 May 2025, marking Global Accessibility Awareness Day (GAAD).
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Humanising the machine – testing GenAI with a people-centred approach
Found in Blog / Published 16 October 2025 / By Tessa Moxey ,
In 2025, we piloted a GenAI search assistant with the New Zealand public for the first time. We pushed ourselves to find innovative ways to test this new technology — with exciting results.
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Why DPUP has a Transparency and Choice Guideline
Found in Standards & guidance / Privacy, security and risk / Privacy / Data Protection and Use Policy (DPUP) / Read the DPUP Guidelines / Transparency and Choice Guideline / Why DPUP has a Transparency and Choice Guideline
Help people understand why and how providing personal information can help them or people in similar circumstances, if providing some information is optional, and their rights to access or request changes.
