Search results for plain english
Found in Blog / Published 20 November 2015 / By Danielle Crooks
Our Govt.nz team were thrilled to win ‘Best Plain English Website’ at the 2015 WriteMark Plain English Awards held in Wellington last night. This is the third year in a row we have made it to the finals of these awards but the first time we get to take a nice shiny trophy home.
It takes a huge amount of effort to make information about government services easy to read and understand, so for the team to win this award — which is the premier industry benchmark for high standards in plain English…
Found in Blog / Published 28 November 2014 / By Victoria Wray
No shiny trophy for us this year, but it was great to be a finalist again in the WriteMark Plain English Awards. It doesn’t matter that we didn’t win because it’s not about us. It’s about the people who use our site, who have to navigate their way through the multitude of government sites. That’s why we’re really happy to see all those government agencies who were finalists and winners. And thrilled that there’s work happening across government to make plain language just part of what we do.
Found in News
Need to find information on government services quickly and simply? Check out the award winning Govt.nz, the 2017 WriteMark best Plain English website of the year. Govt.nz brings together information from across Government and NGOs under the topics that people search for
Found in Blog / Published 25 November 2014 / By Corinne Cordes
… Small business owners, community workers, public servants, and IT entrepreneurs came together to explore how to help people transact with government digitally, and how to provide alternatives for those who can’t.
Although the need for government to use plain English (or plain language) falls outside the scope of Assisted Digital, people attending thought it was important, as everything we do in the digital channel needs to be easy for people to understand. So we thought we’d pick up the conver…
Found in Standards & guidance / Design and UX / Content design guidance / Writing style / Plain language
Make your content easy to understand with plain language.
Found in Blog / Published 25 February 2015 / By Joanna McLeod
In December the Assisted Digital team hosted a plain English workshop at the National Library as a follow up to our Assisted Digital Summit.
We designed the afternoon to hear about plain English from three perspectives: a customer, a team in government grappling with plain English every day, and an organisation able to offer an all-of-government perspective.
In our context as government service providers, plain English can be defined as: information audiences can understand the first time when…
Found in Standards & guidance / Design and UX / Content design guidance / Words to avoid and specialist words
Check which words you should avoid to make content easy to understand.
Found in Standards & guidance / Design and UX / Content design guidance / Content design tools and resources / Readability testing tools
Readability testing can quickly tell you how hard content is to read. But do not rely on automated suggestions.
Found in Blog / Published 09 October 2017 / By Stephen Hilson
… drive that perception. Here are a few key points:
Content must be kept up to date (eg "Last Updated: 1st April 2001" is not good)
Archive old material; it may be of use in the future
Content must reflect current thinking
Content must be in plain English with no spelling mistakes
The site must look professional and authoritative
The site must be relevant and not a marketing tool
Has to be fast especially when using mobile devices (don’t make me use all my mobile data).
Found in Blog / Published 05 June 2013 / By Alison Jack
… the Government web community, I talked about turning on the Flesch Reading Ease score function in Microsoft Word.
This tool can help you determine:
how easy or hard text is to read
how difficult the words are — rare words are less well known than our plain English words
how difficult the sentences are — long, complicated sentences cause more difficulty than short, simple sentences.
The Flesch Reading Ease test applies a mathematical formula that measures the length of words and sentences, and…
Digital Service Standard: Case Study - Building an accessible website for The New Zealand Disability Karate Association
Found in Blog / Published 22 March 2018 / By Stephen Clarke , Stephen Hilson
The web standards were used to create a better web site for the students of the New Zealand Disability Karate Association.
Found in Standards & guidance / Design and UX / Accessibility
Web accessibility is about inclusion — making sure everyone, including disabled people and those using assistive technologies, can access online information and services.
Found in Blog / Published 10 December 2012 / By Anna Pethig
… target audiences. They see it as a way they can get their communications from us in one place—but we need to be posting really relevant and well-targeted information.
Twitter—what’s that? Not the way these audiences want to interact with government.
Plain English—wonderful! But we also need to provide pictorial or simplified versions, too, for people who have a learning or intellectual disability, low literacy, and for many in the Deaf community for whom English is a second lang…
Found in Blog / Published 31 July 2013 / By Uli Trute
… what you are looking for, and turn your criteria into columns for your spread sheet. In a recent content audit, I was primarily interested in the quality of the content. The Commerce Commission had a new website content strategy. We had also started a plain English programme, and the content just wasn’t up to scratch anymore.
Questions to ask here could be:
Is it current?
Is it correct?
Is it plain English?
Is it even currently relevant at all?
Other things to look out for could be functional…
Found in Blog / Published 28 August 2017 / By Paul Murray
View Nicole’s slide on SlideShare
Using analytics to understanding your audienceGuest speaker and analytics expert, Lana Gibson, presented her talk on how to best use analytics and data to improve experiences for public sector audiences. Using plain english and clear examples, Lana demonstrated how analytics can be used to drive website design, content creation and performance for public sector digital teams.
View Lana’s slides on SlideShare
Top analytics insights1. Design with dataMak…
Found in Blog / Published 26 March 2014 / By Siobhan Cotter
The Govt.nz project isn’t just about building a website. It’s about government doing things differently. The project approach involves using Agile development, focusing on plain English, and embedding a tester within the project team. It turns out that when you combine these elements, you get a wide range of unexpected benefits. In this post, Siobhan Cotter talks about her experience as tester on the Govt.nz team.
On the Govt.nz project, one of the guiding principles being followed is that a fu…
Found in Standards & guidance / Design and UX / Accessibility / Accessible language
Accessible language is language that includes everyone.
Found in Standards & guidance / Design and UX / Accessibility / Planning for accessibility
Planning for accessibility at the beginning of your web projects will ensure they deliver print and online information that is accessible for disabled people.
Found in Blog / Published 16 February 2016 / By Victoria Wray
… task involves more than one government organisation
Reduce duplicated information across government
Share our work and create solutions that can be used again
What we’ll do
Make sure we’re AA compliant with the Web Content Accessibility Guidelines
Use plain English across the entire site, with a Flesch reading ease score of at least 60% for all content
Collaborate with partners in government, and outside of it
How we’ll measure our goals
We’ll use analytics to show that information moved to Gov…
Found in Blog / Published 04 April 2018 / By Siobhan McCarthy
… improvement. We looked into how data was being submitted by ratepayers in their paper applications, and what forms this data took when digitised, transported, and processed. We looked over the form and worked on how the language could be improved to be more plain English, and how form fields could be made easier to complete. For example, when asking an applicant's income, we could provide an option to press a button to state that they are receiving NZ Superannuation, rather than asking the…
Found in Blog / Published 31 January 2014 / By Alison Jack
… 4 times until I’m sure it’s ready for review.
5. ReviewThis part I’ll admit we stole.
The review process we use was developed as part of the Welfare Reform Work that was undertaken by the Ministry of Social Development in 2012/13 — they just won a Plain English Award for this work.
I’ll ask a couple of my colleagues to have a look at what I’ve written. Fresh eyes can see if I’ve missed anything and ask questions that I’ve not even thought of.
If it’s something really nasty or I’m having rea…
Found in Standards & guidance / Design and UX / Accessibility / Accessibility for Microsoft Word documents
Document accessibility helps people using assistive technologies, such as screen readers, as well as people with moderate to low vision, the elderly and people with cognitive and motor impairments.
Found in Blog / Published 02 April 2014 / By Katie Johnston
… replace every 5th word with a blank space
ask people to fill in the gaps.
The idea is that if you’re using plain language and simple sentences, users should be able to predict the missing words and still understand the text. A page is thought to be plain English if users can correctly guess over 60% of the missing words.
We’ve tried it three times — each time with half our users completing a page of our content and half completing the original text from an agency’s website. Since…
Found in Blog / Published 26 March 2018 / By Pia Andrews
TL;DRThe Service Innovation Lab team work in a cross agency and user centred way to co-design and co-deliver better services for New Zealanders. In the process of doing so, we explore and test the validity of reusable components that can enable multiple life event based services as well as third party innovation.
We recently worked with data.govt.nz (a platform to discover and host open government data) to deliver “Services Near Me” on SmartStart. This work was a collaboration between SmartStar…
Found in Blog / Published 28 February 2014 / By Bene Anderson
… enables our customers to successfully achieve their goals.
It’s not just about migrating the existing websites and content onto a new platform — the new website is being completely re-designed to focus on our customers’ most important needs and written in plain English. It is highly task-focused and aims to clearly help customers through the core compliance processes they may need to follow. We’ve also made consumer information more easily available for people travelling, visiting and taking p…