All of Government Innovation Showcase

10:30 – 11.00

Te Ia Kōrero – Imagining a world where agencies commission social services informed by whānau voice. Transforming the way the social sector shares data for better outcomes

Presenter and agency: Quinton Bush, Te Hau Awhiowhio o Otangarei Trust and Stephen Creed, Social Investment Agency.

11.00 – 11.30

e-Invoicing and e-Procurement

Presenter and agency: Tiri Connell & Mark Wierzbicki, e-Invoicing, MBIE

11:30 – 12.00

Exploring Machine Consumable Accident Compensation Legislation

Presenter and agency: Mike Mercier & Jared Stevenson, ACC

12.00 – 12.30

Reducing the risk and cost of innovation in Government

Presenter and agency: Jonnie Haddon, GovTech

12:30 – 1.00

The Future of Digital Identity in NZ

Presenter and agency: Tony Eyles, Digital Identity, DIA

1.00 – 1:30

Smart Christchurch

Presenter and agency: Michael Healy, Smart Christchurch, Christchurch City Council

1:30 – 2.00

Collaborating to unlock the power of social procurement

Presenter and agency: Nicola Nation & Louise Aitken, Ākina Foundation

2.00 – 2:30

Breaking down organisational silos through inclusive innovation

Presenter and agency: Nadia Webster, Smart Council, Wellington City Council

2:30 – 3.00

Population Density

Presenter and agency: Drew Broadley, Data Ventures, Stats NZ

Better for Business

Better for Business is a strategic cross-agency programme focused on making significant improvements to the business experience with government. MBIE-led, B4B has grown to a collective of 10 government agencies that make up 83% of the interactions a business would normally have with government.

Better for Business — Research + Insights

The Better for Business insights improve our collective understanding of NZ businesses as customers of government services, identify improvement opportunities, and measure progress towards our vision of making it easier and more seamless for business to deal with government.

Better for Business — Segmentation

Better for Business has developed the first NZ cross agency business segmentation that will enable all agencies to better understand NZ businesses and their dealings with government, and so interact with them more effectively.

Better Rules — Better Outcomes

‘Better rules — better outcomes’ is an initiative examining the way regulation is developed and implemented to ensure it’s more easily consumable for better public outcomes. The traditional models of creating, managing, using and improving the 'rules' of government (policy, legislation, regulations and business rules) were developed for use in a non-digital environment, and can result in a mismatch between policy intent and implementation.

Business Connect

Business Connect is a cross-agency digital platform that will allow businesses to access a range of government services, such as licences, permits and registrations, from one place.

New Zealand Business Number

The New Zealand Business Number (NZBN) is a globally unique identifier, available to every Kiwi business. There are already more than 700,000 NZBNs, and the number is growing. The NZBN is transforming the way Kiwis do business, making it faster and easier to connect and interact with each other, and with government.

e-Invoicing

Electronic invoicing (e-Invoicing) is being developed as one of the first in a range of new digital innovations to use the New Zealand Business Number (NZBN), to make it faster and easier for businesses to send and receive invoices. By exchanging invoices directly between the financial systems of buyers and suppliers, e-Invoicing eliminates the need to create, send and manually process paper-based or PDF invoices. This results in a faster, more accurate and secure process, improving cash flow and enabling increased productivity and business growth.

The Ministry of Business, Innovation and Employment (MBIE) became a Pan-European Public Procurement On-Line (PEPPOL) Authority in October, and with service providers coming on-board, the network should be available to exchange e-Invoices by the end of the year.

Business.govt.nz — The Kiwi Business Boost

The Kiwi Business Boost aims to help New Zealand’s 600,000 small businesses get the right advice at the right time, to become more productive, compliant, sustainable, healthy and inclusive.

They do this by connecting with and understanding every small business, leveraging the New Zealand Business Number, and wrapping the local and national support ecosystem around their individual needs.

Standards NZ

Standards New Zealand (SNZ) has recently refreshed its business strategy and initiated an innovative work stream called “Value –Add” to ensure standards are easily accessible by the people who need to use them, at the right time and in the right format to make them effective.

SNZ want to repurpose standards – or parts of them – in digitally innovative ways to increase their uptake and usefulness. SNZ are now actively looking for and working with third parties to produce digitally-enabled services using our standards content so they are more user-friendly and help grow New Zealand for all.

Emerging Tech

Emerging Technology work undertaken this year includes production of the well-received 10-year EmTech ‘landscape’ — an A3 chart that identifies new technologies that are approaching and when, and their likely impact on both government and our citizens. This ranges from digital twins to quantum computing. The GCDO has shared the EmTech Landscape across government agencies to enable them to better understand, be prepared and plan for the rapidly changing digital environment. The team will also offer a ‘travel size’ VR experience of the online social norms VR tool that it collaborated on to develop and which was presented to the Digital Nations in Uruguay recently. The tool in this instance focuses on hate speech and has had positive international feedback.

Digital Inclusion

Digital inclusion is a building block of innovation. Even basic skills and understanding form a strong starting point for lifelong learning and resilience as the technologies around us change.

The government has launched a work programme to create an environment to identify and support successful initiatives, enabling them to scale up and connect with others — and to identify where the gaps are.

Life Events Services

Agencies have little integration and wait for the customer to integrate most interactions. Customers have said they wanted agencies to work together better support their needs. Customer experience and data is fragmented across different agencies. Life events is about pulling together all the information people need.

Agencies are there for people during some of life’s biggest moments, equipping them with information and linking them to services that help them at vulnerable stages of their lives.

• SmartStart
• Te Hokianga a Wairua - End of Life
• Death Documents
• Whetūrangitia — Death of a Child

Digital Identity Transition Programme & RealMe

The Digital Identity Transition Programme is investigating what government’s role should be in the emerging digital identity ecosystem. The programme is working with government agencies, enterprises and citizens to recommend policies, rules, standards and guidelines that will form a trust framework for how people will be recognised and share their information when interacting digitally in the future.

RealMe is a login service to an essential, government-backed digital identity tool people use to prove their identity online.

Marketplace

Marketplace is a digital procurement platform for all of government services. Agencies can buy services from Marketplace on standard commercial terms using secondary procurement. Local and International suppliers can apply to list new services in Marketplace at any time, giving government greater access to innovation.

Government Information Services

GIS is submitting the work done to discover and visualise services across government. This research is a foundation piece supporting agencies in developing integrated services. It also supports the Digital Service Design Standard through the principles of “collaborate widely, reuse and enable reuse by others” and “use digital technologies to enhance service delivery”.

Integrated Services

Innovation is a process, not just a product. The public sector is increasingly being asked and expected to deliver integrated public services that put choice, convenience, and control in the hands of people. The design, development, and delivery of integrated services for individuals, whānau, and communities requires a cross-system coordination of skills, time, and capability. Numerous agencies have made use of the Service Innovation Lab, to help them understand how to work together differently, and to explore in a neutral space the opportunities available to them. Stop by to share in some of the lessons learnt and to hear about the range of range of tools and processes used to better serve the sector.

Strategy for a Digital Public Service

The Strategy for a Digital Public Service is a call to action for the public service to operate in a digital world in a more modern and efficient way, delivering the outcomes Aotearoa New Zealand needs. The Strategy will be led by the Government Chief Digital Officer, who will support agencies to drive and deliver customer-centred digital government.

National Library — He Tohu

He Tohu is a permanent exhibition of 3 iconic constitutional documents that shape Aotearoa New Zealand; He Whakaputanga (Declaration of Independence), Te Tiriti o Waitangi (Treaty of Waitangi), and Women's Suffrage Petition.

The He Tohu Virtual Reality experience was developed to reach beyond the physical exhibition and connect New Zealander’s with the documents. With an emphasis on iwi, teachers and students the experience aims to inspire and encourage people to think about the relevance and importance of the documents to New Zealand today.

DIA in partnership with the Ākina Foundation

Tech innovation: The fwd: platform connects organisations (Buyers) to social enterprises capable of delivering goods and services (Suppliers). By spending money this way, Buyers can deliver impact through their usual procurement process — effectively delivering greater value for every dollar spent.

Enabling environment: The Social Enterprise Sector Development Programme is a significant opportunity to support wider social, economic, cultural and environmental outcomes that go beyond the immediate purchase of goods and services.

Collaboration: between government agencies, large corporate organisations (both Buyers) and social enterprise (Suppliers) to enable the purchasing of goods and services to contribute to a productive, sustainable and inclusive economy.

DigitalNZ

DigitalNZ began in 2008 with a purpose: to make New Zealand’s digital content easier to find, share and use. They aim to be the simplest public website through which people can access reliable New Zealand material. As part of this commitment they’ve created a range of digital tools and APIs to enable developers and programmers to access and use these collections and their metadata.

In 2020, together with the Australian Government and National Library of Australia, DigitalNZ are working with colleagues from across the Pacific to develop a shared online place that enables Pacific peoples to connect with their cultural heritage from around the world. Currently known as the Pacific Virtual Museum Pilot Program, the discovery experience will use the Digital New Zealand platform and Supplejack technology.

As part of Parliament’s commitment to engage with communities and encourage people’s participation, we’ve developed a suite of digital engagement tools — from e-submissions and e-petitions to our Kiwi-designed virtual tours and experiences. The Parliament XR app offers a 360 degree virtual reality highlights tour of Parliament, and can be used on Android and iOS handheld devices or with compatible headsets. The Virtual Debating Chamber provides a truly immersive virtual experience, with users able to focus on points of interest to learn more about the debating chamber and how it ties into their lives, including video and sound bites.

The Policy Project

The Policy Project works with government agencies to lift the policy game across the public service. The project collaborates with the policy community to build a policy practice for the modern world to better address the challenges facing New Zealand. This includes frameworks and tools that agencies and individuals can use in building their policy skills and developing policy advice.

Wellington City Council is show casing two projects.

The Trauma Intelligence group is a collaboration between Wellington City Council, NZ Police, Wellington Free Ambulance, Capital and Coast District Health Board, ACC and others which has a created a data sharing environment they use to understand city safety/wellbeing across the city and uses the data to better plan and respond to challenges.

The RUBRIC Rules as code pilot has seen Council complete a pilot making the District Plan machine consumable to help enable a new generation of public services and create tools to help council make better policy and decisions.

Simpli is an initiative that was started out of Wellington City Council and involves 27 local authorities and Kainga Ora. It is in its 4th year and has developed to core products to create consistency and collaboration across the regulatory environment.

The Simpli Online Portal — A single portal that can be used across any government agency to collect and deliver information relating to a process.

The Simpli Quality Management System (QMS) — The QMS has been developed on the back of the accreditation regulations for building consent authorities.

Smart Christchurch will be showcasing two of its key projects.

SmartView: City information in people’s pockets

SmartView pulls together data from a range of public and private organisations, making access to information easy for locals and visitors.

EQRNET: Seismic Resilience as a Service for New Zealand

EQRNet is a dense network of more than 150 ground-based accelerometers which allows Council to manage its earthquake response in real-time; safeguarding communities, staff, and assets above and below ground.

The GridAKL Innovation Labs initiative, incorporating a co-design space ‘Hatchbox’ and a co-delivery space ‘Pop-Up Incubator’, is a partnership between ATEED and Auckland Council’s Innovate Auckland team. The initiative tackles the urban, social, environmental, and economic challenges facing Auckland city.

The New Zealand Police Design team are part of the Evidence Based Policing Centre, a partnership with Vodafone, ESR, and the University of Waikato.

The Design Team, with its strong links to the frontline, ensures that the voice of the user is embedded in the way services are designed, developed and delivered. Evidence Based Policing (EBP) ensures policing strategy, operations and tactics are based on the best available information and research.

Data Ventures — Population Density and Spend Density

Data Ventures pulled together datasets from the major mobile phone providers in New Zealand. These datasets were aggregated and anonymised before Data Ventures received them. This means there are no identifying features to the numbers of devices, and Data Ventures cannot see movement. Just a total number of people, in a suburb, at a point in time.

StatsNZ - Government Chief Data Steward

The Government Chief Data Steward is the government functional lead for data. As part of our work to increase algorithmic transparency and accountability, the GCDS is consulting on a draft Algorithm Charter. The draft Algorithm charter commits government agencies to improve transparency and accountability in their use of algorithms over the next five years.

We want your feedback on a draft algorithm charter, an enduring commitment for government agencies to use algorithms in a fair, ethical and transparent way.

Te Māngai Pāho is a Crown Entity established to promote Māori language and culture by making funding available to the national network of Maori radio stations and for the production and broadcast of Maori language television programmes, new media, radio programmes and music recordings.

Kōkako — A language recognition system

Kōkako is a technology developed by Dragonfly Data Science for Te Māngai Pāho that recognises spoken or sung Māori content on iwi radio stations.

Tāhua — A Grants Management and Contract Management solution

Tāhua is the brand name for a grants management and contract management solution developed initially for Te Māngai Pāho by Hashbang Ltd.

Land Information New Zealand (LINZ) has 3 initiatives.

A programme to modernise and rebuild Landonline New Zealand’s world leading survey and title system that underpins property transactions in New Zealand.

Delivery of a regional Satellite Based Augmentation System (SBAS) to improve GPS positioning, giving rise to innovations in everything from aviation, and agriculture, to self-driving cars.

New approaches to nautical surveying delivering 3D maps of the seafloor and rich marine data through LINZ widely recognised data service (the LINZ Data Service [LDS]).

The Social Investment Agency aims to transform the way social sector data is shared with the Data Exchange (PDF) — a ‘smart pipe’ that facilitates the safe, efficient and controlled transfer of data easily amongst government and service providers, alongside clear guidelines about how data is used.

Manawa is the Te Tihi o Ruahine Whānau Ora Alliance and Te Hau Āwhiowhio o Otangarei Trust, with the Social Investment Agency.

Te Ia Korero — an interactive survey and dashboard web-application quickly and cost-effectively measures the impact social services have on the lives of whānau, in a way that is meaningful to service providers and the whānau they support, as well as funding agencies and policy makers.

Callaghan Innovation are demonstrating Scale-Up NZ, their free online platform connecting ambitious, innovative NZ businesses with funders, incubators, multinationals and other collaborators, and taking you through the R&D tax incentive initiative designed to encourage and support the application of new technologies to your business.

Putting service in the hands of our customers

ACC been transforming their service experience with introduction of new self-service products for their customers. Now more than 55% of 600,000 NZ businesses levies are managed via MyACC for Business.

Excellence in innovation

ACC are empowering others to innovate by leveraging API technology to share information. Recognised as a leading pocket of excellence in health sector they’re enabling others to create great experiences through consumed services. Physios just using Outlook and Microsoft 365 are able to invoice ACC powered by our APIs.

‘Beacon’, is Fire and Emergency’s idea management platform, designed to crowdsource ideas from our frontline staff and tap into the collective intelligence of our 14,000 personnel.

Lightning Lab GovTech provides an opportunity for local and central government agencies to tackle some of New Zealand’s biggest and most urgent issues using a unique accelerator approach. They provide a highly structured three-month innovation programme adapting startup-style innovation science and Te Ao Māori support to create inclusive citizen-led solutions. The timeboxed programme de-risks the innovation process, guiding agency teams through a six stage process of root-cause problem discovery, solution co-design and market validation. Putting citizens at the centre of problem-solving.

Lightning Lab GovTech is about better serving citizens by creating a more trusted, inclusive and sustainable public sector.