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Business capabilities

A business capability is what an organisation needs to deliver its business strategy and achieve its outcomes. Business capabilities encompass people, processes, information, and technology.

Another term for business capability is organisational capability. Business capabilities help agencies understand and structure what is needed to support their operating model and services.

Collectively, business capabilities are what an organisation needs to deliver its business strategy and achieve its outcomes.

The Business Capabilities Concept and Definition

Business capabilities realise business outcomes.

Detailed description of diagram

A business capability is what an organisation needs to deliver its business strategy and achieve its outcomes. Business capabilities encompass people (competencies), processes, information, and technology. Another term for business capability is organisation capability.

Principles for working with business capabilities

Principle 1: Useful

Principle 2: Self-contained

Principle 3: What and why

Principle 4: Categorised

Business capabilities terms

1. Capability gap

2. Capability heat map

3. Capability increments

4. Capability maturity model/capability maturity assessment

5. Parent capability/child capability

Related resources

Government business capability model

Generic capability maturity assessment tool

Protective Security Requirements Capability Maturity Model

The Open Group

Utility links and page information

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