Words to avoid and specialist words
Check which words you should avoid to make content easy to understand.
Why avoiding some words is important
Getting rid of jargon makes content easier to understand.
Terms to avoid
Do not say:
- not together — it’s clearer to say that people aren’t in a relationship
- in order to — it’s unnecessary, so leave it out
- it’s important to or it’s vital to
- lets you do or allows you to — it sounds like people serve the service, not the other way around
- please — ‘please call’, ‘please email’ should be ‘call’ or ‘email’
- set out — use ‘shows’
- will — when there’s no need for this word, for example:
- you need a copy of your birth certificate [correct]
- you’ll need a copy of your birth certificate [incorrect]
- your needs — state the actual needs instead.
Do not use:
- technical language
- government noun strings like ‘business capability initiative included an overview of its core service delivery framework’.
For a list of words to avoid, see:
For detailed advice about specialist terms, see:
Did you find what you were looking for?
Help improve us the information in this section by doing a short survey.