cross-agency AI survey: highlights

Use cases for artificial intelligence (AI) — survey responses from NZ government organisations in .

AI use cases — key points from the survey

The AI Use in the Public Service Survey shows a significant increase in AI use. It also shows a shift from experimentation to implementation of the technology to improve productivity and support public services.

In the survey, 59 organisations reported 545 AI use cases. This is a 100% increase from the 272 cases reported by 70 government agencies in .

Nearly a third of all use cases (31%) were operational, demonstrating that organisations are increasingly moving beyond pilots and proof-of-concept activities.

Key findings from the survey

  • AI use is gaining momentum across the public service.
  • AI capability is increasing and AI use is becoming more mature.
  • Key barriers to AI use are decreasing.
  • AI use is moving from design to delivery.
  • There are more opportunities for collaboration and reuse of AI solutions.

Benefits of government AI adoption

Government agencies and organisations reported key benefits of AI adoption and use, including:

  • operational efficiency
  • improved employee experience
  • financial savings
  • better public experience.

Barriers to government AI adoption

For the first time, organisations reported a significant reduction in key barriers to AI use. These barriers include:

  • lack of staff capability
  • security and privacy concerns
  • lack of internal understanding or support for AI.

Read the survey’s report

Report: cross-agency survey for artificial intelligence (AI)

Privacy statement — AI survey

Any identifying information has been removed.

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