Accessible Digital Government Services for New Zealand

The Department of Internal Affairs (DIA) commissioned research into the accessibility of digital Government services as part of its Service Modernisation Roadmap. The goal was to gather evidence to help update the Digital Service Design Standard (DSDS) and create a new Digital Accessibility Standard (DAS). This report was written by Ackama and presented to the Department of Internal Affairs on 8 August 2025.

Contents

Downloadable ebook

Accessible Digital Government Services in New Zealand — e-book (EPUB, 661 KB) 

About EPUB format

EPUB is an accessible ebook format that can be read on any device. If you do not have an EPUB reader installed, we recommend Thorium Reader. It’s an accessible, free, multilingual and multi-format reading application without ads or private data leakage.

Create a printable PDF copy of the web pages

While we encourage you to download or read the guide online, we understand that sometimes you may want a printed copy.

On an iOS device: Save a web page as a PDF on IOS

On Android:

  1. In the browser, choose Share. This may be in a menu.
  2. Choose Print.
  3. Choose the option to Save as PDF.

On a Windows, macOS or Linux computer:

  1. In your browser, press Ctrl + P (Windows/Linux) or Cmd + P (macOS) to open the print menu.
  2. Look for the ‘Save as PDF’ option. It may be in the Destination or Printer areas.
  3. Choose ‘Save as PDF’ and click Save. You’ll need to give it a name and choose where to save it to.

Utility links and page information

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