How to approach consent
To provide a service, an agency may need some personal information. The consent process establishes expectations about what a person is agreeing to. This tool summarises good practice and legal obligations.
Understand the core purpose
Understanding the main features of the consent process and form is a key foundation for respectful, trusted and transparent use of people’s data. This tool explains:
- the core purposes of the consent process
- that consent is for the service that people’s information is a part of
- how to explain what information you need and why (the Privacy Act 2020 requires being informed rather than giving consent)
- how to help people understand their rights and how to use them
- how to check that people understand what’s happening with their information
- how to enable them to ask more questions in the future.
Understanding good practice and legal obligations at point of collection are central to good privacy.
Design a consent form and process
This tool supports a richer understanding of consent. It’s a consent form template with guidance, based on advice in the Data Protection and Use Policy (DPUP), on the purpose of each part of the form and recommended steps to follow.
- contains elements agencies should consider when designing a consent form and a process
- contains information for the teams designing the consent process and form, including what considerations might be useful when adapting this form to fit their context and need
- describes what actually happens within the consent process.