Web accessibility is about inclusive design — ensuring all people can access information, including people with disabilities and those using assistive technologies and devices. All public service and non-public service agencies must meet the NZ Government Web Accessibility Standard 1.0.
Service design is about making government services easy for people to use. This means designing services that put people at the centre and help them do the task they need to do, like learning to drive or buying a house.
Content design is about understanding people's needs and writing and structuring web content so people can easily find and understand information. Content management is about keeping content up to date and improving it after it's published.