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Digital insights from the public service response to COVID-19

A report on the digital capabilities required for COVID-19 and future incident responses, and how to progress a digitally enabled public service.

In late 2020, the Digital Public Service branch of the Department of Internal Affairs commissioned qualitative research to gain insights from how agencies responded to COVID-19 lockdowns in New Zealand.

The researchers interviewed more than 50 agency, system and thought leaders, and produced a detailed report and 4 case studies.

To read the full PDF report, email the Government Chief Digital Officer’s team:

To read the 4 case studies, see:

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