Better for Business and the Office of the GCDO (Government Chief Digital Officer) proudly present the All-of-Government (AoG) innovation showcase on Tuesday 3 December 2019 at Te Papa.
collaborate + innovate = better services
The showcase theme is ‘collaborate + innovate = better services’ and it will feature initiatives, from national and local government agencies, demonstrating the work we are doing to design and deliver easy and seamless services to New Zealanders.
Along with tech innovations or discoveries, we’ll showcase initiatives that focus on collaborating with others to innovate, including individual, business, other agency and multi-sector collaboration.
Anyone can attend — to see, learn, interact with and talk about the new and creative ways government agencies are working together to make access to government services better and more consistent.
Date: Tuesday 3 December 2019
Time: 10am – 3.30pm
Location: Oceania Room – Level 3, Te Papa Tongarewa, 55 Cable Street, Wellington
Print out a poster about this event (PDF 67KB) to display in your workspace.
Alignment with the APEC Forum
We have aligned this showcase with the business.govt.nz APEC SME Productivity and Performance Forum (forum). Delegates from the Forum are scheduled to attend the Showcase.
This is the inaugural forum and was designed by business.govt.nz in response to global interest in their online resources to lift the productivity and sustainability of small businesses.
Participating economies will hear from global experts and share insights, research findings, and best practices to improve management capability and productivity.
A published report will capture global best practices and bring the APEC region to the forefront of the conversation.
The forum and showcase kick off a week of globally-recognised productivity events in Wellington, including Transport New Zealand’s Economic Forum and the Annual Government Economic Network Conference.
Exhibitors at the Showcase
This list and more information about each stand will be updated as more exhibitors come on board. Make sure you bookmark this page and check back with us.
Ministry of Business, Innovation & Employment
Better for Business
Better for Business is a strategic cross-agency programme focused on making significant improvements to the business experience with government. MBIE-led, B4B has grown to a collective of 10 government agencies that make up 83% of the interactions a business would normally have with government.
Better for Business — Research + Insights
The Better for Business insights improve our collective understanding of NZ businesses as customers of government services, identify improvement opportunities, and measure progress towards our vision of making it easier and more seamless for business to deal with government.
Better for Business — Segmentation
Better for Business has developed the first NZ cross agency business segmentation that will enable all agencies to better understand NZ businesses and their dealings with government, and so interact with them more effectively.
Better Rules — Better Outcomes
‘Better rules — better outcomes’ is an initiative examining the way regulation is developed and implemented to ensure it’s more easily consumable for better public outcomes. The traditional models of creating, managing, using and improving the 'rules' of government (policy, legislation, regulations and business rules) were developed for use in a non-digital environment, and can result in a mismatch between policy intent and implementation.
Business Connect is a cross-agency digital platform that will allow businesses to access a range of government services, such as licences, permits and registrations, from one place.
New Zealand Business Number
The New Zealand Business Number (NZBN) is a globally unique identifier, available to every Kiwi business. There are already more than 700,000 NZBNs, and the number is growing. The NZBN is transforming the way Kiwis do business, making it faster and easier to connect and interact with each other, and with government.
Electronic invoicing (e-Invoicing) is being developed as one of the first in a range of new digital innovations to use the New Zealand Business Number (NZBN), to make it faster and easier for businesses to send and receive invoices. By exchanging invoices directly between the financial systems of buyers and suppliers, e-Invoicing eliminates the need to create, send and manually process paper-based or PDF invoices. This results in a faster, more accurate and secure process, improving cash flow and enabling increased productivity and business growth.
The Ministry of Business, Innovation and Employment (MBIE) became a Pan-European Public Procurement On-Line (PEPPOL) Authority in October, and with service providers coming on-board, the network should be available to exchange e-Invoices by the end of the year.
Business.govt.nz — The Kiwi Business Boost
The Kiwi Business Boost aims to help New Zealand’s 600,000 small businesses get the right advice at the right time, to become more productive, compliant, sustainable, healthy and inclusive.
They do this by connecting with and understanding every small business, leveraging the New Zealand Business Number, and wrapping the local and national support ecosystem around their individual needs.
Standards New Zealand (SNZ) has recently refreshed its business strategy and initiated an innovative work stream called “Value –Add” to ensure standards are easily accessible by the people who need to use them, at the right time and in the right format to make them effective.
SNZ want to repurpose standards – or parts of them – in digitally innovative ways to increase their uptake and usefulness. SNZ are now actively looking for and working with third parties to produce digitally-enabled services using our standards content so they are more user-friendly and help grow New Zealand for all.
Department of Internal Affairs
Service Innovation Emerging Tech
Emerging Technology work undertaken this year includes production of the well-received 10-year EmTech ‘landscape’ — an A3 chart that identifies new technologies that are approaching and when, and their likely impact on both government and our citizens. This ranges from digital twins to quantum computing. The GCDO has shared the EmTech Landscape across government agencies to enable them to better understand, be prepared and plan for the rapidly changing digital environment.
Government Chief Digital Officer
Digital inclusion is a building block of innovation. Even basic skills and understanding form a strong starting point for lifelong learning and resilience as the technologies around us change.
The government has launched a work programme to create an environment to identify and support successful initiatives, enabling them to scale up and connect with others — and to identify where the gaps are.
Agencies have little integration and wait for the customer to integrate most interactions. Customers have said they wanted agencies to work together better support their needs. Customer experience and data is fragmented across different agencies. Life events is about pulling together all the information people need.
Agencies are there for people during some of life’s biggest moments, equipping them with information and linking them to services that help them at vulnerable stages of their lives.
Digital Identity Transition Programme & RealMe
The Digital Identity Transition Programme is investigating what government’s role should be in the emerging digital identity ecosystem. The programme is working with government agencies, enterprises and citizens to recommend policies, rules, standards and guidelines that will form a trust framework for how people will be recognised and share their information when interacting digitally in the future.
RealMe is a login service to an essential, government-backed digital identity tool people use to prove their identity online.
Marketplace is a digital procurement platform for all of government services. Agencies can buy services from Marketplace on standard commercial terms using secondary procurement. Local and International suppliers can apply to list new services in Marketplace at any time, giving government greater access to innovation.
Government Information Services team
GIS is submitting the work done to discover and visualise services across government. This research is a foundation piece supporting agencies in developing integrated services. It also supports the Digital Service Design Standard through the principles of “collaborate widely, reuse and enable reuse by others” and “use digital technologies to enhance service delivery”.
GovTechTalent Digital ICT Grad Programme
The GovTech Grad Programme is a cross-agency initiative with leaders and graduates working together to upskill the public sector. What’s unique about the programme is that it recognises core skills are vital for innovation, so they recruit for the right behaviours.
Strategy for a Digital Public Service
The Strategy for a Digital Public Service is a call to action for the public service to operate in a digital world in a more modern and efficient way, delivering the outcomes Aotearoa New Zealand needs. The Strategy will be led by the Government Chief Digital Officer, who will support agencies to drive and deliver customer-centred digital government.
National Library — He Tohu
He Tohu is a permanent exhibition of 3 iconic constitutional documents that shape Aotearoa New Zealand; He Whakaputanga (Declaration of Independence), Te Tiriti o Waitangi (Treaty of Waitangi), and Women's Suffrage Petition.
The He Tohu Virtual Reality experience was developed to reach beyond the physical exhibition and connect New Zealander’s with the documents. With an emphasis on iwi, teachers and students the experience aims to inspire and encourage people to think about the relevance and importance of the documents to New Zealand today.
DIA in partnership with the Ākina Foundation
Tech innovation: The fwd: platform connects organisations (Buyers) to social enterprises capable of delivering goods and services (Suppliers). By spending money this way, Buyers can deliver impact through their usual procurement process — effectively delivering greater value for every dollar spent.
Enabling environment: The Social Enterprise Sector Development Programme is a significant opportunity to support wider social, economic, cultural and environmental outcomes that go beyond the immediate purchase of goods and services.
Collaboration: between government agencies, large corporate organisations (both Buyers) and social enterprise (Suppliers) to enable the purchasing of goods and services to contribute to a productive, sustainable and inclusive economy.
New Zealand Parliament — Pāremata Aotearoa
As part of Parliament’s commitment to engage with communities and encourage people’s participation, we’ve developed a suite of digital engagement tools — from e-submissions and e-petitions to our Kiwi-designed virtual tours and experiences. The Parliament XR app offers a 360 degree virtual reality highlights tour of Parliament, and can be used on Android and iOS handheld devices or with compatible headsets. The Virtual Debating Chamber provides a truly immersive virtual experience, with users able to focus on points of interest to learn more about the debating chamber and how it ties into their lives, including video and sound bites.
Department of Prime Minister and Cabinet (DPMC)
The Policy Project
The Policy Project works with government agencies to lift the policy game across the public service. The project collaborates with the policy community to build a policy practice for the modern world to better address the challenges facing New Zealand. This includes frameworks and tools that agencies and individuals can use in building their policy skills and developing policy advice.
Wellington City Council
Wellington City Council is show casing two projects.
The Trauma Intelligence group is a collaboration between Wellington City Council, NZ Police, Wellington Free Ambulance, Capital and Coast District Health Board, ACC and others which has a created a data sharing environment they use to understand city safety/wellbeing across the city and uses the data to better plan and respond to challenges.
The RUBRIC Rules as code pilot has seen Council complete a pilot making the District Plan machine consumable to help enable a new generation of public services and create tools to help council make better policy and decisions.
Wellington City Council — Simpli
Simpli is an initiative that was started out of Wellington City Council and involves 27 local authorities and Kainga Ora. It is in its 4th year and has developed to core products to create consistency and collaboration across the regulatory environment.
The Simpli Online Portal — A single portal that can be used across any government agency to collect and deliver information relating to a process.
The Simpli Quality Management System (QMS) — The QMS has been developed on the back of the accreditation regulations for building consent authorities.
Christchurch City Council — Smart Christchurch
Smart Christchurch will be showcasing two of its key projects.
SmartView: City information in people’s pockets
SmartView pulls together data from a range of public and private organisations, making access to information easy for locals and visitors.
EQRNET: Seismic Resilience as a Service for New Zealand
EQRNet is a dense network of more than 150 ground-based accelerometers which allows Council to manage its earthquake response in real-time; safeguarding communities, staff, and assets above and below ground.
Auckland Tourism, Events and Economic Development (ATEED) / Auckland Council
The GridAKL Innovation Labs initiative, incorporating a co-design space ‘Hatchbox’ and a co-delivery space ‘Pop-Up Incubator’, is a partnership between ATEED and Auckland Council’s Innovate Auckland team. The initiative tackles the urban, social, environmental, and economic challenges facing Auckland city.
New Zealand Police Innovation Lab
The New Zealand Police Design team are part of the Evidence Based Policing Centre, a partnership with Vodafone, ESR, and the University of Waikato.
The Design Team, with its strong links to the frontline, ensures that the voice of the user is embedded in the way services are designed, developed and delivered. Evidence Based Policing (EBP) ensures policing strategy, operations and tactics are based on the best available information and research.
Data Ventures — Population Density and Spend Density
Data Ventures pulled together datasets from the major mobile phone providers in New Zealand. These datasets were aggregated and anonymised before Data Ventures received them. This means there are no identifying features to the numbers of devices, and Data Ventures cannot see movement. Just a total number of people, in a suburb, at a point in time.
StatsNZ - Government Chief Data Steward
The Government Chief Data Steward is the government functional lead for data. As part of our work to increase algorithmic transparency and accountability, the GCDS is consulting on a draft Algorithm Charter. The draft Algorithm charter commits government agencies to improve transparency and accountability in their use of algorithms over the next five years.
We want your feedback on a draft algorithm charter, an enduring commitment for government agencies to use algorithms in a fair, ethical and transparent way.
Te Māngai Pāho & Dragonfly
Te Māngai Pāho is a Crown Entity established to promote Māori language and culture by making funding available to the national network of Maori radio stations and for the production and broadcast of Maori language television programmes, new media, radio programmes and music recordings.
Kōkako — A language recognition system
Kōkako is a technology developed by Dragonfly Data Science for Te Māngai Pāho that recognises spoken or sung Māori content on iwi radio stations.
Tāhua — A Grants Management and Contract Management solution
Tāhua is the brand name for a grants management and contract management solution developed initially for Te Māngai Pāho by Hashbang Ltd.
Land Information NZ
Land Information New Zealand (LINZ) has 3 initiatives.
A programme to modernise and rebuild Landonline New Zealand’s world leading survey and title system that underpins property transactions in New Zealand.
Delivery of a regional Satellite Based Augmentation System (SBAS) to improve GPS positioning, giving rise to innovations in everything from aviation, and agriculture, to self-driving cars.
New approaches to nautical surveying delivering 3D maps of the seafloor and rich marine data through LINZ widely recognised data service (the LDS).
Social Investment Agency
The Social Investment Agency aims to transform the way social sector data is shared with the Data Exchange (PDF) — a ‘smart pipe’ that facilitates the safe, efficient and controlled transfer of data easily amongst government and service providers, alongside clear guidelines about how data is used.
Manawa is the Te Tihi o Ruahine Whānau Ora Alliance and Te Hau Āwhiowhio o Otangarei Trust, with the Social Investment Agency.
Te Ia Korero — an interactive survey and dashboard web-application quickly and cost-effectively measures the impact social services have on the lives of whānau, in a way that is meaningful to service providers and the whānau they support, as well as funding agencies and policy makers.
Callaghan Innovation are demonstrating Scale-Up NZ, their free online platform connecting ambitious, innovative NZ businesses with funders, incubators, multinationals and other collaborators, and taking you through the R&D tax incentive initiative designed to encourage and support the application of new technologies to your business.
Putting service in the hands of our customers
ACC been transforming their service experience with introduction of new self-service products for their customers. Now more than 55% of 600,000 NZ businesses levies are managed via MyACC for Business.
Excellence in innovation
ACC are empowering others to innovate by leveraging API technology to share information. Recognised as a leading pocket of excellence in health sector they’re enabling others to create great experiences through consumed services. Physios just using Outlook and Microsoft 365 are able to invoice ACC powered by our APIs.
Fire & Emergency NZ
‘Beacon’, is Fire and Emergency’s idea management platform, designed to crowdsource ideas from our frontline staff and tap into the collective intelligence of our 14,000 personnel.
Lightning Lab GovTech Accelerator
Lightning Lab GovTech provides an opportunity for local and central government agencies to tackle some of New Zealand’s biggest and most urgent issues using a unique accelerator approach. They provide a highly structured three-month innovation programme adapting startup-style innovation science and Te Ao Māori support to create inclusive citizen-led solutions. The timeboxed programme de-risks the innovation process, guiding agency teams through a six stage process of root-cause problem discovery, solution co-design and market validation. Putting citizens at the centre of problem-solving.
Lightning Lab GovTech is about better serving citizens by creating a more trusted, inclusive and sustainable public sector.
Highlights from the April 2019 showcase
Watch the video below to see highlights of our April showcase.
> Video transcript
The words New Zealand Government appear in the centre of the screen. The text fades.
All of Government Innovation Showcases appears in the centre of the screen. The logos of the sponsors Better for Business, digital.govt.nz and New Zealand Government appear at the bottom of the screen.
(All of the following people are filmed at the showcase, the background of the shots are sounds and scenes of the exhibitor stands and showcase attendees.)
Peter Griffen, Tech Commentator: "We live in a rapidly changing world. And government is having to change how it deals with its citizens and businesses as a result of that."
Ann-Marie Cavanagh, Director, Digital Government Strategy, DIA: "New Zealand is known as a stand-out nation around digital innovation and digital services."
Peter Griffen, Tech Commentator: "New Zealand is one of those countries at the forefront of the digital transformation, and here at the All of Government Innovation Showcase, we’re going to get a flavour of exactly what they’re doing to meet this challenge."
Lisa Casagranda, Director Better for Business: "Today you’re going to see a lot of innovative work going on across local and central government to make it easier for citizens and businesses to deal with government. We’re really excited to showcase over 35 initiatives here today and we know you’ll be inspired."
Beth Williams, Business Engagement Manager, New Zealand Business Number: "The New Zealand Business Number will help streamline business processes and it enables some fantastic new technologies because it allows businesses to better interact and connect with each other, and it does that by providing a globally unique identifier, by connecting with key information that businesses are most asked for."
Anna Calver, General Manager Marketing and Communications, WREDA: "When we were developing WellTown, we thought, actually, how do we make Wellington stand out globally? We’re in competition with cities all around the world; for visitors, for students, for talent — the kind of people who are really important for a region’s economy. But those cities that we’re competing against are much bigger than wellington. In reality, no one really knows where Wellington is, so we wanted to do something really differently in order to stand out to those people."
Jane Kennedy, Manager All of Government ICT Commercial Services, DIA: "So in a nutshell, we’re moving what is predominantly a manual process of procurement, to an online process."
Becky Cassam, Manager Life Event Services, DIA: "Life Event Services are a cross government collaboration and it’s about government going to the people when they’re in need, not about the people having to traverse multiple agencies."
Tim Waldron, Manager RealMe, DIA: "RealMe has been in the market since July 2013 and our growth has been pretty phenomenal over that time. We have 130 services that use the logon component of that service, and we have 19 services including private sector organisations, some major trading banks that are using the identity verification component."
Jon Stevenson, Manager Design and Innovation Lab, NZ Police: "The Police Innovation Lab is there to bring genuine Kiwi innovation to policing in New Zealand. We want New Zealand to be the safest country, and to be the safest country we need the best police force, and that’s what we’re all about."
Tim Kong, Senior Advisor, Service Innovation DIA: "So the lab is a number of things. One it’s a physical space for agencies to come and work in. It is a space where people can explore how to do things differently."
Lisa Casagranda, Director Better for Business: "So Better for Business is a collaboration of 10 government agencies. We started in 2012 and what we do is we work together to really understand what the key pain points are for businesses when they’re dealing with government."
Fiona Millar, Innovation Community Lead, New Zealand Transport Agency: "NZTA runs hackathons because we believe that the problems in our transport industry are bigger than just our agency, and bigger than the government. We need a really collaborative way of working to solve some of these problems. Whether it’s other agencies, the general public and our transport customers, the commercial and technology sector; we can bring in a whole load of people to work on these issues together in a really fast-paced, rapid prototyping way, we can come up with better solutions faster."
Jonnie Hadden, Programme Director, Lightning Lab Govtech: "So Lightning Lab Govtech is specifically focused on solving public sector problems. So we take projects from local and central government, and even international government, and really apply a start-up style innovation science to really move the needle on an issue. We get them to partner with the private sector and community sector to really get a project from Point A, and take the community along the way on the journey with them, and get it to Point B as quickly as possible."
Philippa Day, Programme Manager, Business Connect: "Business Connect is a cross-agency digital services initiative that will allow businesses to apply for their permissions to operate. So things like their licences, their registrations, their certifications — all from one single place, no matter what government agency they’re dealing with."
Nick Vaughan, Manager Business Rules Centre, Inland Revenue: "So the issue we’re trying to solve with Better rules — better outcomes, is really just joining up the policy people and making sure what they’re intending is really understood by the people it’s meant for — right from the start."
Cyma Parbhu, Co-founder, Spring: "Spring is a personalised incentivised journey that helps Kiwis in poverty build their financial wellbeing, but also take positive steps towards achieving their dream."
Victoria Hum, Govtech Talent Graduate: "Digital is more than just IT systems, it’s about doing things differently in an increasingly connected world. So at the heart of our programme is innovation, collaboration and transparency, and fostering this across government agencies."
Tom Zotov, Business Technology Solutions, Auckland Transport: "So Auckland Transport uses about 3,000 cameras to monitor its transport network. We do that to make it more efficient and safer. CCTV Analytics is a platform that sits between the operators and the cameras, and enables them to monitor it more efficiently and making it better for Aucklanders to use the traffic."
Ann-Marie Cavanagh, Director, Digital Government Strategy, DIA: "Today has been a great day to really learn around what’s going on around innovation across public agencies, both from a central and local government perspective. And it’s fantastic to see the energy and enthusiasm across many agencies to continue to make many of the services we deliver for New Zealand citizens and businesses better. So it’s fantastic to see that energy and commitment."
Lisa Casagranda, Director Better for Business: "We trust you’ve been really inspired about what you’ve seen here today, and all the innovation going on here across local and central government. Thank you for coming and we look forward to seeing you at our next showcase which will be in December 2019."
All of Government Innovation Showcases appears in the centre of the screen. The logos of the sponsors Better for Business, digital.govt.nz and New Zealand Government appear at the bottom of the screen.
About the organisers
Better for Business
The Better for Business (B4B) programme is a collective of 10 agencies committed to making significant improvements to the business experience with government. The role of B4B is to champion the needs of business customers, when they are engaging and interacting with government, from a cross agency perspective. This is achieved by understanding the broad ecosystem businesses work within and the interrelationships between government agencies as businesses seek to achieve specific outcomes.
Government Chief Digital Officer (GCDO)
The Government Chief Digital Officer (GCDO) is the government functional lead for digital. The GCDO works with agencies to drive government’s digital transformation and position government to be responsive in a changing digital age.