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NZ Customs Service has gained valuable learnings from their journey with the Joint Border Management System (JBMS). These learnings can help a wide range of projects successfully deliver on future investments.


The report is available on NZ Custom Service's website.

Joint Management Border System Lessons Learned Report

The report identifies:

  • key themes
  • summary lessons by programme stage
  • detailed observations and lessons by focus area.

Key themes from the review

Take the time to set up your programme for success

Design, establish and resource your programme effectively ahead of starting the work.

Transparency and trusted relationships

Establish the mechanisms that enable open communication and trusted relationships with stakeholders.

Get the right team

Carefully consider the skills and experience required and be prepared to make changes throughout the life of the programme.

Use effective assurance

Establish and monitor the effectiveness of your assurance regime and iterate regularly throughout delivery.

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