Information on how to manage your domain names using the Government domains portal, transferring non-.govt.nz domains to the government DNS nameservers and how to get support.
There are 2 user roles in the portal — AGENCYSUPER (super user) and AGENCYUSER (agency user).
All users:
can manage zones and request domains
should have a good understanding of DNS.
Super users:
can create and edit other users
should be permanent employees of your organisation.
Help using the portal
On-boarding
The ‘On-boarding to the new DNS portal guide’ covers how to set up your account and on-board the rest of your team if you used a previous version of the management portal.
These domain and zone management instructions offer a quick overview of setting up a new domain or zone in the DNS management portal provided by Liverton Security.
Transferring domains to the Government domain nameservers
If your government organisation is using non-.govt.nz domains (like .co.nz) or has .govt.nz domains hosted by other DNS nameservers, they can be migrated onto the government DNS nameservers.
This allows you to manage both non-.govt.nz and .govt.nz domains in the same place and have the same security benefits, like Domain Name System Security Extensions (DNSSEC).
Renewals
Domains renew automatically so there’s no risk of them being forgotten about or released for open registration.
the domain’s Unique Domain Authentication Identifier (UDAI)
a time and date to make the change.
For .govt.nz domains you’ll need to provide:
the zone file
a time and date to make the change.
Check contact details
This is also a good time to make sure the contact details for these types of domains are correct, for example, that the domain is properly registered on behalf of your agency, and not under the name of an employee or vendor.
International domains
While the government DNS platform can provide services for all domains within the .nz space (such as .nz, .co.nz, .org.nz, etc), international domains like .com or .org are not supported.
Support
Liverton Security manage the government domain name system (DNS) platform. They can help you use the portal and give you advice on making DNS changes.
This support is available 24/7, however charges apply outside of business hours (8.30am to 5pm on business days).
Charges
You won’t be charged for the following services:
domain nameserver hosting
access to the DNS management portal
help and advice regarding the portal during business hours.
If you need urgent support or manual changes made outside business hours, Liverton Security will charge your organisation directly:
hourly rate: $145
fixed rate: $12 for each change.
Contact Liverton Security
You can contact Liverton Security by phone on 0800 536 7999 (NZ only).
They will ask for your security question to authenticate your identity. If they can't authenticate your identity, you'll be referred to the Domain name service team at the Department of Internal Affairs.
