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Digital Service Design Standard – Recommendations for Assessment and Reporting Models

The Digital Service Design Standard (the Standard) was published in mid-2018. The New Zealand Government made a commitment under the Open Government Partnership to publish a preferred assessment model for the Standard.

In April 2019, Think Tank Consulting Limited was engaged to run workshops and a survey as part of the discovery into how government agencies might best assess their implementation of the Standard.

The findings and recommendations from the workshops and surveys have been published in this report and are being used to identify a suitable assessment and reporting model to support government agencies.

Key recommendations

Key recommendations from the workshops include:

  • updating the Standard to include clear, specific, measurable outcomes which can be assessed and reported
  • establishing consequences for non-compliance
  • implementing an assessment model that would see varying levels of reporting and assessment depending on the volume and impact of the services being measured
  • providing resources to raise awareness and support the implementation of the Standard in agencies.


If you have any questions about the report, or if your government agency is interested in being part of the pilot for the assessment model in late 2019, then please email

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