Desktop as a Service
Desktop as a Service (DaaS) is a provider hosted and managed desktop service that accommodates virtual and traditional desktops and a variety of service and management models. DaaS removes the need for agencies to operate or maintain their own desktop IT infrastructure.
DaaS is provided as-a-service, giving your agency the flexibility to quickly scale up or back service use and costs as required.
Your agency can choose from the following service options:
Core DaaS services:
- desktop application packaging, patching, upgrade and distribution
- desktop standard operating environment (SOE) development, patching, maintenance and upgrade
- traditional and virtual desktop infrastructure, provisioning and management
- application virtualisation toolset
- desktop device procurement, installation, management and support
- onsite desk-side support
- professional services for DaaS transition and upgrades.
Additional service options:
- leasing or purchasing desktop hardware, using the all-of-government Desktop/Laptop Agreement
- desktop device lifecycle management and break-fix support
- level 2 end-user desktop support
- enhanced disaster recovery services
- re-purposing of existing desktop equipment to operate within the DaaS environment
- software licence compliance management
- two-factor authentication for remote access
- anti-malware services.
DaaS is supplied by Datacom, NTT Ltd, Fujitsu and Spark. Each vendor provides DaaS based on different technologies. See supplier information for further information.
The service is designed to be integrated with an agency’s existing IT infrastructure, and can be incorporated within an agency’s existing service model.
DaaS provides the following benefits:
- Mobile workforce — application and desktop virtualisation supports “anywhere, anytime, any device” desktop computing.
- Meets business and user demand for new devices and applications — standardises the process of delivering applications so your agency can more easily test new desktop applications and devices.
- Improves resilience of your desktop environment — delivered from within a secure government-sanctioned data centre, management tools and virtual desktop infrastructure designed for security and resilience, value-add disaster recovery options to support business requirements for high availability.
- Lower long-term desktop costs — sophisticated management and software delivery tools simplify the process of implementing change and can significantly reduce time spent on patching applications and operating systems, handling desktop support issues, managing desktop and application requests, or implementing business continuity options.
- DaaS core services are provided on an as-a-service basis, with any up-front costs limited to service transition activities.
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Adopting the service
Agencies wanting to adopt the service don’t need to undertake a full procurement process. Agencies can take advantage of the work done by the lead agency by using the following process.
How to get a contract
- Contact the Manager AoG ICT Common Capability
- Sign a standard confidentiality agreement so all vendor catalogues can be released
- Select a vendor based on your business needs. The DaaS Secondary Procurement Process guidance document is available from the Manager AoG ICT Common Capability. This process along with the vendor catalogues is called the Secondary Procurement Process.
Sign a Memorandum of Understanding (MoU) with DIA as Lead Agency. This MoU sets out each party’s rights and obligations. Sign a DaaS Subscription Form with the preferred supplier.
- Once the MoU and the DaaS Subscription Form are agreed the supplier will transition the service.
The contract to deliver DaaS services to your agency consists of:
- the DaaS Subscription Form and
- the DaaS service levels and terms and conditions, as agreed in the Lead Agency Agreement.
DIA undertake security certification at the establishment of each service and via an on-going review cycle. Your agency may need additional security certification and accreditation of agency-specific integrations or custom configurations.
Lead Agency Agreement summary
- Closed Supplier Panel
- ICT Common Capabilities
Lead Agency Agreement details
The DIA as Lead Agency, has entered into a Common Capability ICT Agreement (CC-ICT Agreements) for the purchase of DaaS with these service providers: Datacom, NTT Ltd, Fujitsu and Spark.
The initial contract term is 4 years, with three 2-year renewals.
Datacom provides the full scope of DaaS services using Citrix and VMware solutions and Microsoft management tools.
Contact: Steve Swallow, Senior General Manager firstname.lastname@example.org
Fujitsu provides the full scope of DaaS services using a Citrix-based solution with Microsoft and AppSense management tools.
Contact: Dave Brabham, Product Sales Solution Specialist email@example.com
NTT Ltd provides the full scope of DaaS services using a VMware Horizon View solution with Microsoft and Adaptiva management tools.
Contact: Shaun Bell firstname.lastname@example.org
Spark provides VMware Horizon View-based solution with Dell KACE management tools (from its Revera division).
Citrix-based solution with Microsoft management tools (from its Spark Digital division).
Contact: Ron Kerr Portfolio Manager, Government email@example.com