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Department of Internal Affairs

Senior Vendor and Contracts Manager

Human Resources Information System

Human Resources Information System (HRIS) is a cloud-based human resource management system. HRIS offers the HR management components necessary for you to effectively run your human resource practice, with modular functionality that can be selected as required.

Service description

HRIS uses SAP Success Factors cloud services. Services include core HR service, talent management, recruitment and on boarding, performance and goal management, analytics, social collaboration and workforce planning.

The main modules available in the HRIS service are:

  • Employee Central – a core system record for all key employee, organisational and talent data
  • Recruiting – source, engage and hire the best talent
  • Onboarding – enables new staff to be consistently and efficiently integrated into your new workplace
  • Performance and Goals – provide the employees with direction, feedback and recognition. Set and maintain goals agency wide to help ensure employees are focused on the right objectives.
  • Compensation – manage remuneration effectively
  • Succession and Development – identify and develop the talent needed to support current operations, while providing visibility and planning capabilities to support future growth.
  • Workforce Analytics and Planning – an analytics library containing more than 2000 standard metrics, industry benchmarks, and HR best practices to help measure HR activities.
  • SAP Jam module – this module offers secure social collaboration inside business applications, on your mobile device, or in SAP Jam itself.


SAP are contracted to provide the HRIS service via their public cloud platform hosted in Sydney Australia.


  • Agency subscription landscape is documented, transparent and maintained
  • Agency software requirements and investment are understood
  • Government has strategic supplier relationships with the suppliers
  • Simple procurement processes and contractual compliance reduce procurement, compliance and administration costs.

Lead Agency

Te Tari Taiwhenua Department of Internal Affairs


Expiring in March 2023, the SAP HRIS services can be contracted via the SAP Cloud Framework Agreement.

For further information, email

Adopting the service

Agencies wanting to adopt the HRIS service don’t need to undertake a primary procurement process. The lead agency has established a Common Capability ICT (Cloud) Agreement which allows eligible agencies to use a secondary procurement process to select this service where it meets their needs.

Agencies can take advantage of the work done by the lead agency by using the following process.

  1. Contact the DIA
  2. Sign a standard non-disclosure agreement (NDA) so the vendor's contractual information can be released.
  3. The agency will then assess the suitability of SAP and the services offered under the agreement through a secondary procurement process.
  4. Once the secondary procurement process is completed and the agency has confirmed the supplier meets their needs, sign a memorandum of understanding (MoU) with DIA as Lead Agency that sets out each party's rights and obligations.
  5. Sign an affiliate sign up form with the supplier.

The Affiliate Sign-up form together with the HRIS terms and conditions constitutes the contract to deliver HRIS services to agencies, as agreed in the Common Capability ICT (Cloud) Agreement with DIA.

Te Kawa Mataaho Public Service Commission as Functional Lead for human resources across government, provides best practice advice for the use of HRIS solutions.


Privacy and security compliance/assessment process

Adopting agencies buying new licences or cloud services are required to undertake procurement obligations and risk and assurance requirements.

Lead Agency Agreement summary

  • Closed Supplier Panel
  • ICT Common Capabilities

Lead Agency Agreement details

The ICT Common Capability Cloud HRIS Agreement was signed on 23 March 2016 and will expire on 22 March 2023.

HRIS is a common capability agreement.

Supplier information

SAP SuccessFactors
Account Executive: Sally Isenberg
021 96 86 35

Utility links and page information

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